Frequently asked questions
How do I contact Atlantic Technology?
Use our contact form for product questions, service parts, warranty, or dealer inquiries.
Where can I find a manual?
Search by model on the manuals page. Manuals for discontinued products appear under Older models.
What is the difference between passive and powered speakers?
Passive speakers require an external amplifier. Powered speakers have an amplifier built in and require a power connection.
How do I request service parts?
Choose Service parts on our contact form. Include the model, serial number if available, and a description of the issue.
Where can I find shipping and return information?
See our shipping policy and return policy for the current terms.
Frequently Asked Questions
To contact Atlantic Technology, please visit our friendly Support page, where you can find a variety of categories to help address your needs. Fill out the form with as much clear detail as possible, and our dedicated team will respond to your inquiry promptly. We encourage you to review our Customer Service Commitment to better understand our dedication to providing exceptional customer service.
**Please note that we don't have a phone number for support inquiries. The best ways to reach us are by filling out the support form. If you are an authorized direct dealer, please get in touch with the sales representative in your area.
A passive speaker is a type of speaker that requires an external amplifier to produce sound. In simple terms, it doesn't have its own power source, so you need to connect it to an amplifier to make it work.
A powered speaker, on the other hand, has a built-in amplifier and a power source, meaning it can produce sound on its own without needing additional equipment. All you need to do is plug it into an electrical outlet and connect it to your audio source, like a music player or a computer.
In summary, a passive speaker needs an external amplifier to work, while a powered speaker has everything it needs to produce sound built right in.
When you choose to purchase directly from Atlantic Technology, you're not just buying a product; you're embracing our passion for excellence and commitment to exceptional customer service! As you can see from our About Us and Customer Service Commitment pages, we take great pride in offering top-notch customer care and creating an enjoyable shopping experience. Here are a few reasons why buying direct from us is a fantastic choice:
For your convenience, all of our products are sold directly from our website and shipped to customers
- Free Ground Shipping, Some Items Are 2-Day Shipping!!
- 30-Day Money Back Guarantee
- Expert Assistance: Our knowledgeable team is here to help you choose the perfect product for your needs, answer your questions, and provide personalized support.
- Peace of Mind: Purchasing directly from Atlantic Technology means you can trust that you're receiving an authentic, high-quality product, complete with our full warranty and after-sales support.
- Our Commitment: We're dedicated to providing exceptional customer service and ensuring your satisfaction. By buying directly from us, you can be confident that we'll go above and beyond to assist you with any concerns or issues you may encounter.
We offer free ground shipping to all purchases directly from us. For selected items, we offer free 2-Day shipping as well. For details, please visit our shipping policy.
We offer 30-day money back guarantee, for details please visit our return policy page. Please feel free to contact us if you have any questions.
Current product information can be found on each product pages, including manual and specifications. If you are having any issue with your speakers, please do not hestitate to contact us and we will get back to you asap.
If you are looking for product repairs, please contact us and one of our technicians will get back to you. We perform all of our repairs in house, and do not have any local repair center. Please keep in mind we do not provide any of our product designs to the general public for any purpose.
If you are in need of service parts for current models, please contact us and describe your needs. We will do our best to find a solution for you. We stock parts items for all of our current models, but we want to understand your issue first in order to provide you the right answers.
**Please Note: service parts are not processed through our website, and we do not accept any return of parts orders.
**Please Note: we will not provide you the schematic, or the design information on any of our products because we value our intellectual property, and we kindly ask you to respect this policy.
If you cannot find the products on our website, most likely it has been discontinued. Please contact us and we will get back to you asap.
We do not constantly maintain inventory for discontinued products and their parts, but we will do our best to accommodate your request.
If you are looking for product repairs, please contact us and one of our technicians will get back to you. We perform all of our repairs in house, and do not have any local repair center. Please keep in mind we do not provide any of our product designs to the general public for any purpose.
**Please Note: service parts are not processed through our website, and we do not accept any return of parts orders.
**Please Note: we will not provide you the schematic, or the design information on any of our products because we value our intellectual property, and we kindly ask you to respect this policy.
Most likely not, we only keep service parts for our current products in stock. Once a product is discontinued, we stop producing any service parts along with it. Feel free to contact us and one of our technicians will get back to you as soon as we can.
We do not constantly maintain inventory for discontinued products and their parts, but we will do our best to accommodate your request.
**Please Note: service parts are not processed through our website, and we do not accept any return of parts orders.
**Please Note: we will not provide you the schematic, or the design information on any of our products because we value our intellectual property, and we kindly ask you to respect this policy.
No, we do not have repair center/shops outside of our facility, all repair works are done in house by our technicians. Feel free to contact us and one of our technicians will get back to you as soon as we can.
**Please Note: we will not provide you the schematic, or the design information on any of our products because we value our intellectual property, and we kindly ask you to respect this policy.
No.
**Please Note: we will not provide you the schematic, or the design information on any of our products because we value our intellectual property, and we kindly ask you to respect this policy.
No, we are unable to provide valuations for discontinued products. Our focus is on supporting and providing information about our current product range, which is listed on our website. If a product is not available for purchase on our website, it has been discontinued. We recommend contacting a third-party appraisal service or checking online marketplaces to get an idea of its value. We appreciate your understanding and kindly ask that you do not submit inquiries regarding valuations of discontinued items, as we will not be able to respond.
All current product manual can be found on their specific product pages. For all items, including discontinued items, please visit Manuals for details.
We carefully choose local dealers that can best represent Atlantic Technology's values. Please use our dealer locator to find the nearest authorized dealers near you. Please also feel free to contact us if you need any additional help
Please be aware to purchase from any person or entity that is not an Atlantic Technology Authorized Dealer. These channels do not represent our values, and cannot provide you the support or quality of products that we work hard to maintain. Please feel free to contact us if you have any questions or need to verify a dealer.
**Many resellers on Amazon or Ebay are not our authorized resellers, please keep close attention to where the items are being shipped from and sold by
**Known Unauthorized Resellers (These are the few we are aware of, please feel free to check with us before making any purchase):
- New Age Electronics
- New Audio Video